Continuing Ed

 

Continuing Education Events For Certified Ombudsman

HOHV believes that continuing education is an important component of being an Ombudsman.  Continuing education  keeps our Ombudsman technically vital by sharpening their current advocacy skills and by introducing them to new advocacy concepts and techniques.  Additionally, it gives HOHV the opportunity to pass on updated program information, clarify program requirements and provide technical support for complaint resolution that will benefit all participants. 

The State Office for the Aging has guidelines as well, and they require every Ombudsman to attend (4) continuing education programs per year and one must be on documentation.  The program year is defined as October 1st through September 30th. 

To this end, the following is a current list of Continuing Education Topics.  For actual dates, times and locations please take a look at our website calendar.

  • Documentation -  This topic is an overview of the Complaint and Activity Report process.  Every participant will receive their own reporting "How To" manual and will be scheduled for personalized training as needed.  This is a great opportunity to discuss reporting challenges and share ideas on how to overcome them. For a complaint documentation tutorial click here
  • Improved Advocacy for the Hearing Impaired -  This presentation is an overview of how to better communicate and  understand the challenges of hearing impaired residents.  The goal of the program is to improve advocacy for our Deaf and Hearing Impaired residents.  The speaker for this program is Jeanine Byrnes, Deaf/HH Services Community Liaison from Taconic Resources. 
  • Roundtable Discussion & Critical Thinking Exercises - The goal of this program is to discuss current case concerns and to review actual case vignettes to expand critical thinking skills.  We will also be discussing the investigatory steps that are necessary to distinguish a consultation from a complaint. 

Please go to the agency calendar for dates, times, and locations.

 

Program Compliance 

We realize that attending continuing education events and submitting your documentation is another commitment of your time and we truly appreciate your efforts on behalf of the Ombudsman Program and the long-term care residents we serve. 

In an effort to thank you for your additional time, all Ombudsman who consistently submit their reports on time will be entered in a drawing for a special prize and the winner for each county will be announced at the Volunteer Recognition Events. Additionally all program compliance Ombudsman will be celebrated in our newsletter.

As a reminder, Activity Reports are due by the 15th of the following month and can be emailed to ReportHOHV@gmail.com, faxed to 845-229-4684 or sent snail mail to HOHV at 7 Pinewoods Road, Suite 3C, Hyde Park, NY  12538

 

Adult Home Education Events 

HOHV values our working relationship with the Long-term care providers in our region, and we support the efforts of facility staff by facilitating educational programs that will benefit the residents we all serve.

Please review the upcoming Education Events and don't forget to note any Special dietary requirements when completing your registration form.

 

"How To Improve Food Service While Maintaining Cost"
June 12, 2013
Presenter - John Pinto, Department of Health

The purpose of this presentation is to improve food service for your residents by providing nutritious, appetizing meals while being mindful of your budget. Some of you may remember the last program John did back in 2007 "Bam, Better Food". This was well received and everyone enjoyed the presentation.

 

"Managing Difficult Families"
July 18, 2013
Presenter - Laurie Cohn, Aspire Consulting, Inc.

Laurie is co-founder of Aspire Consulting, Ltd, a company committed to helping individuals and organizations strive to discover personal and professional opportunities and create measurable improvements which enhance long-term organizational success. The purpose of this presentation is to improve communication techniques when working with difficult families. It has been said that while most people believe they act rationally, most decisions are made emotionally and then rationalized. Laurie will be discussing techniques to help respond rationally rather than emotionally.

 

"Managing Difficult Families – Part II"
October 17, 2013
Presenter - Laurie Cohn, Aspire Consulting, Inc.

As indicated above, Laurie is co-founder of Aspire Consulting, Ltd, a company committed to helping individuals and organizations strive to discover personal and professional opportunities and create measurable improvements which enhance long-term organizational success. The purpose of this presentation is to discuss the group’s experience in applying techniques learned in Part l, explore additional practical ideas and combine the power of both to create the best environment and family interactions.

 

Click here to download registration form for Adult Home Events


Facility Education Events

HOHV recognizes the challenges of front line staff leaving the facility for educational programming. We are available to assist by offering a wide range of topics, on site, that will support the delivery of high quality care for our residents. To this end, please click here to review our educational offerings.

Once you make your selection, please call our office and leave a message for Ombudsman Linda Joseph at 845-229-4680 Extension 302. Linda will contact you to discuss your specific needs and then one of our Education Team Ombudsman will deliver the program at your facility so that staff can stay technically vital without taking too much time away from our residents.

You can also email your request to ltceducation@aol.com.

Please note that all on-site educational programming is funded through the generosity of the Dyson Foundation and supported by our amazing volunteers.