Ombudsman Program

Long-Term Care Ombudsman are specially trained and certified persons who advocate for residents in nursing and adult care homes to protect their quality of life.

Ombudsman complete a 36-hour, state approved training course. The course includes: practical understanding and academic knowledge of the role and responsibilities of the ombudsman. Along with the rights of residents, understanding of the aging process and the physical and mental problems that accompany it. The training also includes knowledge of long-term care facilities and their regulatory requirements, and in-depth communication skills with special emphasis problem solving techniques.

Ombudsman devote 2-4 hours per week in an assigned facility to serve as resident advocates and support resident autonomy, health, safety and welfare through skilled observation, trust and understanding.

Ombudsman serve over 144,000 long-term care residents in approximately 650 nursing homes and approximately 1,200 adult care facilities, as well as resolve issues raised by their families, guardians and legal representatives across the state.

Forms:
The following application form is available for download.

• Dutchess County Long Term Care Ombudsman Program Form
  

Please call the Hands On! office at 452-5600 or email us at handsonhv@aol.com with any questions or concerns.